Privacy Policy

Last updated: 9 October 2026

We respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing books from us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the rights you have regarding your personal information.

This Privacy Policy applies to information collected through our website, online store, orders, and communications with us.

1. Information We Collect

When you use our website or place an order, we may collect personal information such as:

• Your name and surname
• Email address
• Telephone or mobile number
• Billing and delivery address
• Information relating to your orders and purchases
• Information you provide when contacting us
• Account information, if you create an account on our website
• Technical information such as IP address, browser type, device information, and website activity
• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of purchased books
• Process payments and refunds
• Communicate with you regarding your orders
• Respond to enquiries and customer-service requests
• Manage your account on our website
• Maintain and improve our website and online store
• Detect and prevent fraudulent or unauthorised activity
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have chosen to receive them

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. We do not ordinarily have access to or store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy policies.

You should review the privacy policies of any payment provider used when completing a transaction.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where this is reasonably necessary to operate our business and provide our services. These may include:

• Payment service providers
• Courier and delivery companies
• Website hosting and technical service providers
• Website, ecommerce, and security service providers
• Professional advisers where necessary
• Government authorities or law-enforcement bodies where we are legally required to do so Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and securely.

5. Delivery Information

When you place an order, we may provide the delivery information necessary to the courier or delivery service responsible for delivering your purchase.

This may include your name, telephone number, delivery address, and other information reasonably necessary to complete the delivery.

6. Cookies

Our website may use cookies and similar technologies to make the website function properly, remember preferences, understand how visitors use the website, and improve our services. Cookies are small files stored on your device when you visit a website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Website and Third-Party Services

Our website may use third-party services and technologies to provide functionality such as ecommerce, payments, website analytics, security, communication, and delivery. These third parties may process certain information in accordance with their own privacy policies and applicable laws.

Where appropriate, links to third-party websites may be provided on our website. We are not responsible for the privacy practices or content of websites that we do not operate.

8. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request that inaccurate or incomplete information be corrected
• Request the deletion of personal information where there is no lawful reason for us to retain it
• Object to certain uses of your personal information
• Withdraw consent where processing is based on consent
• Object to receiving direct marketing communications
• Lodge a complaint regarding the handling of your personal information

Some of these rights may be subject to legal limitations.

If you would like to exercise any of these rights, please contact us using the details provided below.

11. Direct Marketing

We will only send promotional or marketing communications where permitted by applicable law. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as information relating to an order you have placed.

12. Children's Information

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can take reasonable steps to address the matter.

13. Information Transferred Outside South Africa

Some of the third-party service providers we use may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

The latest version will always be made available on our website, and the date at the top of this Privacy Policy will indicate when it was last updated.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to exercise any of your rights, please contact us:
Business name: Bokmakiri
Email: info@bokmakiri.co.za
Telephone: 071 343 9550
Address: 5 Swellengrebel street, Swellendam, 7640, Western Cape.

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

16. South African Privacy Law

We aim to handle personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Nothing in this Privacy Policy limits any rights that you may have under applicable law.